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How this website handles your information, and the terms for using it.
Last updated: November 2026
Ontro Therapy is operated by Ontro Ventures Ltd, a company registered in England and Wales.
Ontro Ventures Ltd operates more than one brand. This policy covers Ontro Therapy only.
When you submit an enquiry through this website, we collect:
Please keep your message brief. You don’t need to include health details; we can talk on the introductory call.
If you accept optional cookies and arrived through one of our adverts or links, we also record which campaign brought you to the site (for example, a search advert or a social media advert) with your enquiry. This tells us which advertising works. It does not include anything about your health or what you write.
We do not collect clinical, medical or therapy session information through this website. If you become a client, that information is held separately in a secure clinical records system and is covered by your client agreement.
We use your enquiry details to respond to you and arrange an introductory call. We do this because you have asked us to contact you. If you include any health information, we handle it under our professional duty of confidentiality.
With your consent, we use analytics and campaign information to understand how people find the website and which advertising works, so we can spend less on advertising that doesn’t help people reach us. We do not use it to build advertising audiences, to follow you around the internet, or to show you adverts based on your visit.
Your information is stored securely with trusted service providers who process it on our behalf. Some of them store data outside the UK, protected by safeguards recognised under UK law. We do not sell or share your information with anyone else, except where the law requires it or to respond to a serious risk of harm.
We do not use artificial intelligence tools to process client information. We sometimes use AI tools to help prepare general website and social media content, such as articles, posters and videos. This content never includes information about clients or enquiries.
Enquiry data is kept for up to 12 months, so we can respond if you get in touch again. If you don’t become a client, it is then deleted. You can ask us to delete it sooner at any time.
If you become a client, enquiry information we no longer need is removed. Clinical records are kept for seven years after our work ends, as recommended by our insurer, and then securely deleted.
Under UK GDPR you have the right to:
To exercise any of these rights, email privacy@ontrotherapy.com. We will respond within one month.
This website provides information about Ontro Therapy and lets you arrange a free introductory call. It is general information, not clinical advice, and nothing on this site is a diagnosis or treatment plan. Therapy is covered by the client agreement you receive before your first session.
Ontro Therapy is not a crisis or emergency service. We aim to reply to enquiries within two working days.
If you feel you are in immediate danger or unable to keep yourself safe, please call 999 or go to your local A&E. You can also contact your GP, call NHS 111 and select the mental health option, or reach Samaritans on 116 123 (free, 24 hours).
This website is for adults aged 18 and over. If you believe a minor has contacted us through this site, please let us know.
All content on this website belongs to Ontro Ventures Ltd. You may not reproduce or use it commercially without written permission.
This website is provided in good faith for information. We take reasonable care, but cannot guarantee that every page is complete or current. Nothing here limits liability that cannot lawfully be limited, including for death, personal injury or fraud, or your rights as a consumer.
These terms are governed by the laws of England and Wales.
We may update this page. The date at the top shows the latest version.
Privacy enquiries: privacy@ontrotherapy.com
Other enquiries: use the enquiry form on this website.
Ontro Ventures Ltd, trading as Ontro Therapy
20–22 Wenlock Road, London, N1 7GU
Company number: 07382278
ICO registration: ZB997283